STOPzilla FAQs


General FAQs


How do computer viruses work?

Computer viruses are malicious programs that hog system resources and execute undesirable functions. There are many types of computer viruses, and they each work differently in the ways they replicate and/or spread. Learn More

What is Malware?

Malware, short for malicious software, is mostly created by criminals to steal personal information from computers or by hackers who are searching for fame by taking down a computer or disrupting a computer's operating system. While most of the perpetrators are usually looking for financial gain, a few just want to prove their skills by gaining access to sensitive information or by disrupting a large entity, such as a bank and/or governmental agency. Learn More

What does AVM mean?

AVM is an acronym for AntiVirus; AntiMalware. Our unique AVM technology uses 2 engines, each focusing on a specific class of threats. This allows our STOPzilla AntiVirus software to configure itself to address the exact security needs of your computer. Learn More

What is a false positive?

A false positive is an industry term within the security community that defines the instance when a legitimate file is flagged as malicious by a security application. Like every security vendor, STOPzilla does have false positives from time to time. We do not like false positives. That is why we put so much emphasis on keeping our detection lists as accurate as possible. Our research staff investigates potential false positives on a daily basis and makes the appropriate adjustments when one is discovered. Please contact our research department if you think STOPzilla has flagged a false positive.

Will you share/sell my information to a third-party for any reason?

STOPzilla will never share any user submitted or collected information to any third party to be used for marketing. In response to a subpoena or other legal process, STOPzilla may disclose the collected information if asked to do so by a law enforcement official as required or permitted by law.

Does STOPzilla offer a money-back guarantee?

We offer a 30-day money back guarantee, no questions asked. If for whatever reason you are not happy with STOPzilla within 30 days of your original purchase date then just contact us and ask for a complete refund.