MAXpc Frequently Asked Questions

How can I get a MAXpc Registration Key?
If you lost the Key originally provided to you when you registered the product previously, send us the email address you used to register MAXpc and a new Key will be sent to you in minutes via e-mail.

IMPORTANT: Your Registration Key is a string of numbers and letters that is associated with your e-mail address. Be sure to provide your correct e-mail address. When entering your Registration Key, remember that it is case-sensitive. If you see an uppercase letter (ABC), type an uppercase letter, not a lowercase letter (abc).
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How can I get help registering an online purchase of MAXpc?
It is assumed that you have already downloaded the Trial Version of MAXpc from the STOPzilla Web site and purchased the product. If not, please download MAXpc now. Then, click the big green button and follow the instructions on your screen.

When you purchase MAXpc, a message is displayed with your order number, indicating that you have purchased MAXpc successfully. This means that your Registration Key will be emailed to you within minutes. When you receive your Registration Key, right-click on the MAXpc System tray icon in the lower right corner of your screen. From the main menu, select Register MAXpc. Enter your Registration Key in the appropriate field and click REGISTER NOW. You’re done!
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What does “Registration limit” mean when reinstalling MAXpc?
When you purchased MAXpc, you bought a one-year subscription for one computer (or more, if you purchased a bulk license.) MAXpc will allow you to register only as many copies as you have purchased.

If you have removed MAXpc and need to reinstall it, purchased a new computer, or had your old computer reformatted, you will need to have your account reset. Click here to send us an email indicating that you have reached your registration limit. Your account will be reset immediately.

If you wish to protect your additional computers with MAXpc, you can purchase additional licenses at a big discount. To get a quote, please email us and indicate the number of additional licenses you need and a representative will contact you.
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How do I upgrade to the latest version of MAXpc?
MAXpc will automatically notify you if an upgrade is available. You can also choose to update the product manually. Right-click on the MAXpc System tray icon in the lower right corner of your screen. From the main menu, select Check for Updates.
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Where can I get a link to download MAXpc?
You can install MAXpc on your computer by downloading it directly from the homepage of the STOPzilla Web site. By default, the system downloads the trial version of the product. If you already have a Registration Key, you can register MAXpc once the trial version is installed.

Download MAXpc. Then click the big green button and follow the instructions on your screen.

IMPORTANT: Your Registration Key is a string of numbers and letters that is associated with your e-mail address. Be sure to provide your correct e-mail address. When entering your Registration Key, remember that it is case-sensitive. If you see an uppercase letter (ABC), type an uppercase letter, not a lowercase letter (abc).
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I reformatted my computer. How do I reinstall MAXpc?
If you reformat your computer or buy a new one, you will need to install MAXpc again. As long as your subscription is valid, you can remove and install MAXpc as often as necessary. First, download MAXpc. Then, register the product with your Registration Key (MAXpc will prompt you to register the product each time you start your computer). If you have your Registration Key, click ENTER REGISTRATION KEY and follow the directions.

If you do not have your Key, send us the email address you used to register MAXpc and a new Key will be sent to you in minutes via email.
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How do I uninstall (remove) MAXpc?
You can remove MAXpc from your computer just as you would any other software application.

To remove MAXpc from your system:
  1. Ensure that no programs are running. Shut down all Internet Explorer browsers.
  2. If you are using Windows XP: Click Start in the lower left corner of your screen. From the Start menu, select Control Panel. From the Control Panel menu, select Add or Remove Programs.
  3. Select MAXpc from the list of programs in the Add or Remove Programs dialog. Click Remove.
  4. Follow the on-screen prompts until finished.
  5. If you are using Windows Vista/Windows 7: Click the Start icon in the lower left corner of your screen. From the Start menu, select Control Panel. From the Control Panel menu, select Programs. From the Programs menu, select Uninstall a Program.
  6. Select MAXpc from the list of programs. Click Uninstall.
  7. Follow the on-screen prompts until finished.
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How do I reinstall MAXpc?
MAXpc can be reinstalled by downloading from the STOPzilla Web site.

Download MAXpc now.
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