FAQ

YES! 1.877.877.9944. Please select Option 9 from the voice menu for Customer Support

Yes! Send your check or money order in the amount of 39.9500 (Florida residents please add 6% sales tax for a total of $42.35) to:

STOPzilla
109 Commerce Road
Boynton Beach, FL 33426

Make sure to also INCLUDE YOUR E-MAIL ADDRESS. STOPzilla registration keys are encrypted to your e-mail address. Please allow 10 days for checks to clear.

IMPORTANT: International customers - Checks must be for U.S. dollars only.

First, purchase a registration key. Once you receive a confirmation e-mail with your registration key, double-click the "Register STOPzilla" icon located on your desktop, or right-click on the system tray icon (the small red and white Sz located on the bottom right corner of your screen) and click "Register STOPzilla..." located on the bottom of the pop-up menu. On the registration form, enter your e-mail address and registration key exactly as it's shown in your confirmation e-mail and click the REGISTER button. That's it!

Yes, you did. Now, you need to register as a STOPzilla subscriber. On the back of the CD envelope, you should see a CD Key. Go to our CD Registration page, and enter the CD Key and your e-mail address. You will immediately be e-mailed a registration key with instructions on exactly how to unlock STOPzilla.

Please check to make sure that you have typed your registration key correctly. Both your e-mail address and the registration key you received are case sensitive. Where there is a lowercase letter (a, b, c) or an uppercase letter (A, B, C). in your confirmation e-mail, you must type it the same way in the registration dialog. If you have tried this three times unsuccessfully, please call 877-877-9944, and select Option 9 for Customer Support.

Yes! Click here to check out our bulk pricing calculator.

YES! If you're currently a student or teacher, please contact our Sales support staff and we'll immediately get back to you with our discounted academic rate. For bulk orders of 5 or more licenses, make sure to include your name and phone number so we can call you directly. For Sales, please call l 877-877-9944, extension 139.

Security and privacy applications like STOPzilla require constant research, support, and updating to ensure protection against constantly evolving threats. IN addition, STOPzilla also provides the highest level of customer service. Our call center is open during extended hours daily.

To understand the "How?" of Adware and Spyware, it's probably best to first understand the "Why?" The motivation behind Adware and Spyware is, quite simply, money.

Advertisers are constantly looking for new ways to reach you. Unsolicited Pop-up ads, banner ads, and e-mail messages (spam) are the most common Internet marketing tactics. In most cases, they are also the most benign.

"Free" games, music, free adult and gambling sites, and unauthorized celebrity sites are where Adware and Spyware are generally hidden. Before downloading and installing anything, you should always ask yourself, "How does this company stay in business?" Read privacy policies as well as EULAs (End User License Agreement). If you can't find these documents DO NOT DOWNLOAD! Read the fine print.

No. You are certainly more protected than if you weren't running those applications but without question, if you are not running Anti-Spyware software like STOPzilla, you are at risk.

Today's Adware and Spyware software use extremely complex technologies.. Applications like STOPzilla specialize in protecting you against these threats.

Call 877.877.9944 and select Option 9 for Customer Support. A trained technician will perform diagnostics and work with you to get the problem solved.

Right-click on the Sz system tray icon in the lower right corner of your screen. From the menu, select Open STOPzilla. From the navigation bar on the left side of the STOPzilla Home console, select SCAN FOR SPYWARE. For detailed instructions, please press F1 with the SCAN FOR SPYWARE dialog open to see the relevant topic in the STOPzilla Help system.

First, make sure you've restarted your computer after installing STOPzilla. After your computer has restarted, make sure there are no open Internet Explorer browsers. Next, double-click on the STOPzilla desktop icon to launch STOPzilla.

If you still have this problem, please check to see that you are running Internet Explorer 7. From an open Internet Explorer browser window, click Help in the menu bar at the top of the screen, and from the Help menu, select About Internet Explorer. This will show you the version of Internet Explorer you are running. Click here to download the latest version of IE.

If you still have this problem, please call 877-877-9944, and select Option 9 for Customer Support.

The Black List is a running record of every Pop-up that STOPzilla has blocked, and every Pop-up that you have specifically configured.

You can remove selected items from the list or clear the entire list by using the buttons provided on the bottom of the Black List window. Clearing your Black List does not affect STOPzilla's performance in any way. The Black List is a way for you to see what STOPzilla has been doing. The Black List does not need to have any entries in it for STOPzilla to work. You can also use the Black List to allow or block Pop-ups from specific sites.

Click here for more detailed Black List information.

STOPzilla learns as you surf. Next to each listing in the Black List is a status indicator: a small green icon (representing an allowed Pop-up) or a small red icon (representing a blocked Pop-up). Right-click a selection in the Black List to allow a blocked Pop-up, or block an allowed Pop-up.

No. STOPzilla is working as long as the system tray icon, the Sz in the bottom right corner of your screen, is visible.

Click the Sz system tray icon once to open the Black List. Find the URL that you accidentally blocked. Right-click on the blocked Pop-up and select Allow Selection from the list. Now, refresh the page that initiated the Pop-up. You should be able to see the Pop-up.

Unfortunately we're in a constant battle. We figure out how to get STOPzilla to block - they figure out how not to get blocked. For maximum effectiveness against Pop-ups, make sure are running the latest version of STOPzilla.

Click here to download the lastes version of STOPzilla now.

Or, right-click on the Sz system tray icon in the lower right corner of your screen. From the list, select Tools. From the Tools menu, select Check For UPDATES. You can also set STOPzilla to check for updates automatically. Please see the Help system for detailed instructions.

YES! If a Pop-up is delivered to you, right-click on the title bar of the Pop-up and select Block this popup from the menu. This action will add it to the Black List permanently.

Yes.

It is important to realize that the main source of Pop ups is Adware and/or Spyware, not the particular browser you're using, STOPzilla's need to integrate fully with any particular browser is not necessary.

STOPzilla supports only Microsoft operating systems. We do not plan to develop a Mac version in the foreseeable future.

Yes.

Yes.

In order for STOPzilla 5.0 to work, you need to be running Windows 2000, XP, or Vista 32/64bit with Internet Explorer 6.0 or later. Although STOPzilla will work on lesser systems, it is recommended that your computer be at least a pentium 350 with 128 MB of RAM. If you are using Windows 98, you will need to use an earlier version of STOPzilla.

Please click here to download STOPzilla 4.4 if you are running Windows 98 only.

STOPzilla has received numerous awards for technical excellence including the CNET Editors' Choice award and the Laptop Magazine Editors? Choice award. STOPzilla offers the highest level of Adware/Spyware protection available, blocks Phishing attacks and kills Pop-ups of all kinds.

We believe that once you try STOPzilla, you'll want to buy it. We invite you to download a FREE 15-day trial version to see how you like surfing with peace of mind.